Refund Policy of DoughMaestro's Hearth
At DoughMaestro's Hearth, we take pride in offering quality food and exceptional customer service. Our refund policy is designed to provide you with peace of mind when ordering from our website amberlowland.sbs.
Cancellation Policy
If you need to cancel your order, please call us immediately at +49 30 1234 5678. Orders that have not yet been prepared may be canceled without any fees. However, once preparation has begun, we are unable to cancel your order. In such cases, no refund will be issued.
Refund Eligibility
If you are not satisfied with your order, you may be eligible for a refund or exchange. Eligible complaints include instances where the food is not up to our normal standards in taste or presentation, errors in the order, or issues with food packaging and safety. Complaints must be reported within two hours of order receipt by contacting us directly at +49 30 1234 5678.
Refund Process
Upon receiving your complaint, we will initiate an internal investigation. If your claim is verified, we will offer a refund or exchange. Refunds will be processed to the original method of payment within 7-14 business days.
Non-Refundable Items
Please note that certain items are non-refundable, such as custom orders or special requests outside our standard menu. Additionally, delivery fees are not refundable once the order has left our premises.
Exchanges
If you prefer, we can arrange for an exchange of the items you were dissatisfied with instead of a refund. In this case, the replacement will be delivered to you at no additional cost.
Late or Missing Refunds
If you’ve done all of this and you still have not received your refund yet, please contact us at +49 30 1234 5678.
Gift Cards
Refunds do not apply to the purchase of gift cards. However, items purchased with a gift card can be refunded in accordance with our standard policy, by crediting the amount back to the gift card.
Changes to Policy
DoughMaestro's Hearth reserves the right to change this refund policy at any time. We recommend reviewing this policy periodically to ensure that you are informed of any changes.
Contact Information
If you have any questions or concerns about our refund policy, please contact us at:
Phone: +49 30 1234 5678
Address: Pizzeria Del Corso, Berlin, 10115, Germany
Last Updated: April 1, 2023